{"id":54702,"date":"2026-10-20T11:48:59","date_gmt":"2026-10-20T15:48:59","guid":{"rendered":"https:\/\/www.aeecenter.org\/?page_id=54702"},"modified":"2026-10-26T10:52:39","modified_gmt":"2026-10-26T14:52:39","slug":"meet-lu","status":"publish","type":"page","link":"https:\/\/www.aeecenter.org\/zh\/meet-lu\/","title":{"rendered":"Learn about Lu"},"content":{"rendered":"<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.aeecenter.org\/wp-content\/uploads\/2026\/10\/ModernChatbotLightbulb.png\" alt=\"Meet Lu Icon\" height=\"952\" width=\"952\" title=\"Meet Lu Icon\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<p><strong>Meet Lu, AEE&#8217;s AI assistant.<\/strong> Named for the lumen, Lu is here to light the way and answer your questions about certifications, training, membership, conferences, and more!<\/p>\n<p>&nbsp;<\/p>\n\t\t\t<a href=\"#\"  target=\"_self\">\n\t\t\t\t\t\t\tASK LU A QUESTION\n\t\t\t\t\t<\/a>\n<h3>\n\t\t\t<strong>Why use Lu<\/strong>\t<\/h3>\n\t<ul>\n<li><b>Available 24\/7.<\/b> Get answers when it suits you, in any time zone.<\/li>\n<li aria-level=\"1\"><b>Built on AEE&#8217;s information.<\/b> Lu answers from our own resources, not the open internet.<\/li>\n<li aria-level=\"1\"><b>Ask in your language.<\/b> Lu replies in the language you write in.<\/li>\n<li aria-level=\"1\"><b>A real person is always an option.<\/b> Lu can point you to the right team at any time.<\/li>\n<\/ul>\n\t<p><b><i>Please note:<\/i><\/b><i> Lu is an AI assistant and can make mistakes. Its answers are for general information only. Before acting on anything with a fee or deadline, such as an application, exam booking or renewal, please confirm with our team or your Training Partner. If Lu&#8217;s answer differs from AEE&#8217;s official documentation, the official documentation applies. <\/i><\/p>\n\t\t\t\t\t<h2 id=\"fl-accordion--label-0\">What types of things can I ask Lu?<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-0\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-0\"><i>\u6269\u5f20<\/i><\/button>\n\t\t\t\t\t<p>Lu can answer your questions and point you to the right page or team for:<\/p>\n<ul>\n\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Certifications:<\/b> requirements, application process, exams and remote proctoring, renewals and credits, and reinstatement<\/li>\n<li aria-level=\"1\"><b>Training:<\/b> registration, course access, PDH and CEU credits, certificates of completion, transfers\/cancellation\/refund policies, and group or private training<\/li>\n<li aria-level=\"1\"><b>Membership:<\/b> membership types and benefits, dues, student and young professional rates, eLibrary, technical journals, webinars, and renewals<\/li>\n<li aria-level=\"1\"><b>Conferences and events:<\/b> dates and locations, registration details, agendas, and exhibiting and sponsorship opportunities for AEE&#8217;s conferences worldwide.\u00a0<\/li>\n<li aria-level=\"1\"><b>Your account:<\/b> logging in, resetting a password, and finding your way around the member portal.\u00a0<\/li>\n<li aria-level=\"1\"><b>International support:<\/b> certification and Training Partners in your country,\u00a0 and the right team for your region.<\/li>\n<\/ul>\n<p>Lu cannot change your account, take payments or register you for courses, but it can show you where to go and what you&#8217;ll need.<\/p>\n\t\t\t\t\t<h2 id=\"fl-accordion--label-1\">When is a person the better choice?<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-1\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-1\"><i>\u6269\u5f20<\/i><\/button>\n\t\t\t\t\t<p>Lu is a great place to start. For specific questions, our team is the best resource:<\/p>\n<ul>\n<li aria-level=\"1\"><b>Whether you qualify for a certification.<\/b> Lu can explain the requirements. Our certification team, or your Training Partner outside the U.S., will review your background.<\/li>\n<li aria-level=\"1\"><b>Your account or payments.<\/b> Lu can&#8217;t see your account, so our team can help with your membership status, certification dates or payments.<\/li>\n<li aria-level=\"1\"><b>Technical, legal or regulatory advice.<\/b> Lu can point you to AEE&#8217;s technical resources, but it doesn&#8217;t replace a qualified professional.<\/li>\n<\/ul>\n\t\t\t\t\t<h2 id=\"fl-accordion--label-2\">Can I ask questions in my own language?<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-2\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-2\"><i>\u6269\u5f20<\/i><\/button>\n\t\t\t\t\t<p>Yes. Ask Lu in your preferred language and it will reply in that language.<\/p>\n<p>Answers are most complete in English today, and we&#8217;re working to improve the rest. Fees, training and exam arrangements can vary by country, so it&#8217;s best to mention where you&#8217;re located for the most accurate answer.<\/p>\n\t\t\t\t\t<h2 id=\"fl-accordion--label-3\">How do I reach the AEE team?<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-3\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-3\"><i>\u6269\u5f20<\/i><\/button>\n\t\t\t\t\t<p><b>If you&#8217;re in the U.S.<\/b><\/p>\n<p>Inquiries regarding certifications and renewals, email <a href=\"mailto:ce***********@*******er.org\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" data-original-string=\"MJUNy2PJSCLKhvem6TPgAw==138fZG+L7vMGugbHa7x+9g6nZQ2g24bQXSYQHqLUGFiig8=\"><span \n                data-original-string='0bHspyON+7EbIJZTaPTg8w==138zUts6gCZJrrkFd5jEQU1XaJd0hlP9e5sD280+zgC54Q='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>ce<span class=\"apbct-blur\">***********<\/span>@<span class=\"apbct-blur\">*******<\/span>er.org<\/span><\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><b>If you&#8217;re outside the U.S.<\/b><\/p>\n<p>Your AEE Training Partner is often the quickest route. <a href=\"https:\/\/www.aeecenter.org\/zh\/aee-training\/training-partners\/\">Find your Training Partner<\/a>.<\/p>\n<p>Inquiries regarding certifications and renewals, email <a href=\"mailto:in**********@*******er.org\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" data-original-string=\"B6WftIdoTXXc3YTEZ+90cQ==138ROVKoEsacNPlQTh9zheqNVCn8AC+\/K95awxVp0wTUz8=\"><span \n                data-original-string='\/5KHlrAgUjkm7Scoa7cbdw==138pGg4sVbpkK3VhMpT7DajumnBZQ0Mxiz4smnF6DWK4\/k='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**********<\/span>@<span class=\"apbct-blur\">*******<\/span>er.org<\/span><\/a>.\u00a0<\/p>\n<p>New certification or training inquiries, email <a href=\"mailto:in***********@*******er.org\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" data-original-string=\"ADjVc9ZpLm3SPJaKlk2dCA==138OaPgTFZ\/stIJTm31prV6NK6eJVvuBY\/igT2N6F9DVd8=\"><span \n                data-original-string='uA\/IrL862jKDPH2pglTXSA==138hnDpLSO01dl1Df6hUWGJzPFpB8\/QYk9jmf4jIH+jhz8='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">***********<\/span>@<span class=\"apbct-blur\">*******<\/span>er.org<\/span><\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><b>All visitors<\/b><\/p>\n<p>Inquiries about Training, email <a href=\"mailto:tr******@*******er.org\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" data-original-string=\"zGULqx67ZDd8a4rKpFZf6w==1385GmxyUrqOD2H17dvnv4pwNhvcEXksDXsp8xql+wVIkw=\"><span \n                data-original-string='MP7qFvtIiKZq6M+DljG\/Rg==138AL6TTHv0\/RxRpChA7daULaOiWX\/1pIJsrqwSTB75vS8='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>tr<span class=\"apbct-blur\">******<\/span>@<span class=\"apbct-blur\">*******<\/span>er.org<\/span><\/a>.\u00a0<\/p>\n<p>Inquiries about Membership, email <a href=\"mailto:me********@*******er.org\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" data-original-string=\"tpBwLqgtKuRaQENqIEJkXg==138aqscrJXps2wzKPoMWJHz+h8YIHx3YmjvG3oOodsXTpc=\"><span \n                data-original-string='uUA\/ZppTYScpj4SXzDq5Cg==138vadN7sgh\/YpMm4cmXsOeZgXzWaaZ28nmRjd6NDmKJlY='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>me<span class=\"apbct-blur\">********<\/span>@<span class=\"apbct-blur\">*******<\/span>er.org<\/span><\/a>.\u00a0<\/p>\n<p>Account help and general questions, email <a href=\"mailto:in**@*******er.org\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\" data-original-string=\"D5dyAHAr8jcpZdCbYx2VhQ==1384ScXkeNDGwAp4g0xOpTpLJZPDtxX4AqQCgSPSS+yojI=\"><span \n                data-original-string='FOA\/oCKaZdw8euee7YTodA==138jTCvyZ8FVoFfWHKRwC9aTS414PaoMTlnxeH\/y8JhI2E='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">*******<\/span>er.org<\/span><\/a>.<\/p>\n<p>Not sure who to contact? Ask Lu, use our <a href=\"https:\/\/www.aeecenter.org\/zh\/contact-us\/\">contact form<\/a>, or call +1(770) 447-5083.<\/p>\n\t\t\t\t\t<h2 id=\"fl-accordion--label-4\">How does Lu work, and what about my privacy?<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"fl-accordion--icon-4\" aria-expanded=\"false\" aria-controls=\"fl-accordion--panel-4\"><i>\u6269\u5f20<\/i><\/button>\n\t\t\t\t\t<ul>\n<li aria-level=\"1\">Lu&#8217;s answers come from AEE&#8217;s website, certification and training materials, and resources our team has reviewed.<\/li>\n<li aria-level=\"1\">Lu shares AEE&#8217;s published information but doesn&#8217;t speak for AEE on policy. Research and member contributions reflect their authors&#8217; views, and where AEE hasn&#8217;t taken a position, Lu won&#8217;t create one.<\/li>\n<li aria-level=\"1\">Lu doesn&#8217;t need personal information to help you, so please avoid sharing it in the chat.<\/li>\n<li aria-level=\"1\">Conversations are saved so we can improve Lu. To have a conversation deleted, contact us.<\/li>\n<li aria-level=\"1\">Your conversations are not used to train AI models for other organizations<\/li>\n<li aria-level=\"1\">Read our full <a href=\"https:\/\/www.aeecenter.org\/zh\/privacy-policy\/\">privacy policy<\/a>.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Meet Lu, AEE&#8217;s AI assistant. Named for the lumen, Lu is here to light the way and answer your questions about certifications, training, membership, conferences, and more! &nbsp; ASK LU&hellip;<\/p>","protected":false},"author":33,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"categories":[56],"tags":[],"class_list":["post-54702","page","type-page","status-publish","hentry","category-centered-header"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/pages\/54702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/comments?post=54702"}],"version-history":[{"count":5,"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/pages\/54702\/revisions"}],"predecessor-version":[{"id":54899,"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/pages\/54702\/revisions\/54899"}],"wp:attachment":[{"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/media?parent=54702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/categories?post=54702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aeecenter.org\/zh\/wp-json\/wp\/v2\/tags?post=54702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}